Matrix HydraSource Shampoo - Biolage

MERCHANDISE EXCHANGE OR RETURNS
PLEASE INSPECT ALL PACKAGES IMMEDIATELY UPON DELIVERY, AND VERIFY CONTENTS MATCH THE ENCLOSED PACKING SLIP.

ALL EXCHANGES AND RETURNS REQUIRE PRIOR AUTHORIZATION FROM CUSTOMER SERVICE. ITEMS MUST BE UNOPENED AND IN THE ORIGINAL PACKAGING.

FOR MINTNETIC PRODUCTS - DUE TO HYGIENIC REASONS. ALL MINTETIC PRODUCTS ARE FINAL SALE.

FINAL SALE: ALL SALES ARE FINAL WHEN PRODUCTS ARE DISCONTINUED, ON SALE, DISCOUNT CODES AND PROMO CODES ARE USED.

EXCHANGES: NOTIFY UNIQ BEAUTE BY EMAIL WITHIN FOURTEEN (14) BUSINESS DAYS OF RECEIPT OF YOUR MERCHANDISE TO REQUEST AN EXCHANGE. ORDERS OVER TWELVE (12) BUSINESS DAYS OLD ARE NEITHER RETURNABLE NOR REFUNDABLE. PRIOR AUTHORIZATION FROM CUSTOMER SERVICE IS REQUIRED ON ANY EXCHANGES, AND RETURN SHIPPING FEES WILL APPLY.

RETURNS: ALL SALES ARE FINAL, BUT IF FOR SOME REASON YOU’RE NOT SATISFIED WITH THE PRODUCT. ALL ITEMS NEED TO BE RETURNED WITHIN FOURTEEN (14) DAYS OF RECEIPT. SHIPPING & HANDLING FEES WILL BE THE RESPONSIBILITY OF THE CUSTOMER. ALL RETURNED ITEMS WILL BE INSPECTED, AND YOU WILL BE REFUNDED USING THE SAME METHOD OF PAYMENT YOU PURCHASED THE ORDER WITH. BE ADVISED THIS CAN TAKE UP TO TEN (10) BUSINESS DAYS. IN THE EVENT YOU DO NOT RECEIVE YOUR REFUND WITHIN THE 10 BUSINESS DAYS, PLEASE CONTACT CUSTOMER SERVICE.

RETURN ADDRESS: PLEASE CONTACT CUSTOMER SERVICE

IMPORTANT: WHEN SENDING ITEMS FOR EXCHANGE/RETURN, PLEASE ENSURE THE FOLLOWING INFORMATION IS ENCLOSED:

• YOUR NAME
• BUSINESS NAME
• E-MAIL ADDRESS
• CONTACT NUMBER
• REASON FOR RETURN

SHIPPING FEES ON RETURNS/EXCHANGES: IF A SHIPMENT IS RETURNED DUE TO INCORRECT ADDRESS OR ERRORS IN THE PRODUCT(S) SELECTED BY THE CUSTOMER, SHIPPING & HANDLING FEES WILL BE THE RESPONSIBILITY OF THE CUSTOMER. HOWEVER, IN THE EVENT THAT A RETURN IS A RESULT OF OUR ERROR, WE WILL PAY THE RETURN SHIPPING FEE. ONCE THE ITEM(S) ARE RETURNED, PLEASE ALLOW TWENTY-FOUR (24) HOURS FOR RE-PROCESSING.

CANCELLATIONS
ALL ORDERS CAN BE CANCELLED UP TO TWENTY-FOUR (24) HOURS WITHOUT PENALTY UP UNTIL IT HAS BEEN PACKAGED. ONCE PACKAGED A 15% RE-STOCKING FEE APPLIES. ORDERS CANNOT BE CANCELED ONCE SHIPPED. RETURN FEES MAY APPLY.